Privacy Policy

Blue Key Cleaning Ltd

Effective Date: 25/06/2026

1. Introduction

Blue Key Cleaning Ltd (“Blue Key Cleaning”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

  • Visit our website

  • Request a quotation

  • Apply to become a cleaning partner

  • Use our services

  • Contact us

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Blue Key Cleaning Ltd

Email: info@bluekeycleaning.co.uk

Website: www.bluekeycleaning.co.uk

3. Information We Collect

Depending on your interaction with us, we may collect:

Customers

  • Name

  • Email address

  • Telephone number

  • Property address

  • Cleaning requirements

  • Booking history

  • Communications with us

Cleaning Partners

  • Full name

  • Address

  • Date of birth

  • Telephone number

  • Email address

  • Right to Work documentation

  • Proof of identity

  • Proof of address

  • Public Liability Insurance details

  • DBS documentation (where provided)

  • Banking details

  • Availability

  • Qualifications and experience

  • Documents submitted during onboarding

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations

  • Arrange cleaning services

  • Manage bookings

  • Match cleaning partners with suitable jobs

  • Verify identity and eligibility to work

  • Process payments

  • Improve our services

  • Comply with legal obligations

  • Prevent fraud

  • Maintain records of completed work

5. Legal Basis for Processing

We process personal information where necessary for:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • Consent (where required)

6. Sharing Your Information

We may share information with trusted third parties where necessary, including:

  • Payment providers

  • Software providers used to operate our business

  • Professional advisers

  • Insurers

  • Government authorities where legally required

We do not sell your personal information.

7. Storage and Security

We use secure cloud-based business systems to store information and restrict access to authorised personnel only.

While no online system can guarantee absolute security, we implement reasonable technical and organisational measures to protect your data.

8. Document Verification

Where applicable, we collect identification documents, Right to Work evidence, insurance certificates and other verification documents for onboarding purposes.

These documents are only used to assess eligibility to work with Blue Key Cleaning and to meet our legal and operational requirements.

9. Data Retention

We only retain personal information for as long as necessary.

Where applications are unsuccessful, we will securely delete personal information after an appropriate retention period unless we are legally required to keep it.

Customer records and contractor records are retained in accordance with legal, accounting and operational requirements.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and website performance.

You may manage cookie preferences through your browser settings.

11. Your Rights

Under UK GDPR you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data (where applicable)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where consent has been relied upon

To exercise these rights, please contact us using the details above.

12. Third-Party Services

Our business uses trusted third-party software providers to help deliver our services.

These providers may process personal information on our behalf in accordance with their own security standards and privacy policies.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

14. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Blue Key Cleaning Ltd

Email: info@bluekeycleaning.co.uk

Website: www.bluekeycleaning.co.uk

16. Complaints

If you believe your personal information has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113